> For the complete documentation index, see [llms.txt](https://ressources.certipilot.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ressources.certipilot.fr/referentiel-qualiopi/critere-4.md).

# Critère 4

- [Indicateur 17](https://ressources.certipilot.fr/referentiel-qualiopi/critere-4/indicateur-17.md)
- [Indicateur 18](https://ressources.certipilot.fr/referentiel-qualiopi/critere-4/indicateur-18.md)
- [Indicateur 19](https://ressources.certipilot.fr/referentiel-qualiopi/critere-4/indicateur-19.md)
- [Indicateur 20](https://ressources.certipilot.fr/referentiel-qualiopi/critere-4/indicateur-20.md)